Helpful information about accessing support, resources & mental health tips for the workplace.
Accessing support through your Employee Assistance Program (EAP)
Axis Clinic is a collaborative team of psychologists, counsellors, therapists, dietitians and occupational therapists who are passionate supporting the mental health needs of our community.
We understand what it means to be human – when it comes to mental health, we take a personal approach. Our interactions are shaped by authenticity, compassion and genuine care.
For information about making an appointment or to learn more about accessing support through your employer’s EAP, please see the FAQs below.
Our welcoming reception team is here to help with any questions you have and you can reach us by emailing email@example.com or calling us on 07 3254 0333 between 8am – 5pm Monday to Friday.
Compassionate, collaborative and comprehensive care when you need it most
What does compassionate, collaborative and comprehensive care look like?
Understanding + Experience
Our treatment plans draw upon various evidenced based psychological approaches.
We offer a number of group therapy programs, short courses, e-books and workshops to support you.
No Issue is Too Hard
We support links within psychiatric care and can offer proactive and case managed responses for complex issues.
How do I make an appointment and do I need to speak with my employer before accessing support?
Some employees can make an appointment directly with us by emailing firstname.lastname@example.org, whereas other employers will send us a referral on your behalf and we will then contact you.
If you are unsure of the process through your workplace, please email us at email@example.com and we can help you find the information you need.
How many sessions can I access through my EAP?
Generally it is 3 sessions per employee per annum.
This can vary depending on your employer and you can confirm this with us when making the booking if you’re unsure.
Can I request more sessions through my employer after I have used all my EAP sessions?
EAPs are designed as short-term support for mental health. Some workplaces may approve additional sessions, and it is best to speak with your employer to find out if this is possible for you.
If you wish to continue after your EAP sessions are used, you are welcome to as a private client. Our friendly reception team can provide helpful information about our fees and rebates, please contact us to find out more.
Can my immediate family access support through my EAP as well?
Some workplaces cover family members as well, please check with your employer to find out whether your your EAP provides support to your immediate family. You can always email us at firstname.lastname@example.org and we can confirm for you.
Is accessing support through an EAP anonymous?
If you have any questions or concerns about privacy when accessing support through your EAP, please get in touch with us so we can assist you.
For most employers, the names and identifying information of staff accessing support through an EAP is kept confidential.
Depending on your workplaces’ procedure for referrals through your EAP, they may know you are accessing services, however anything that is discussed in your session remains confidential and will not be passed on to your workplace.
Workplaces may receive an end of month report which provides an overview of their program, however this is general in nature and names or identifying information is not provided.
Explore our online learning community
We have a number of free and paid mental health resources to support you.