Accessing care

All you need to know about seeking support.

Accessing care

How you might be feeling

We know it takes courage to talk to someone about how you’re feeling. And we know that seeing a therapist can feel like a big step.

You might be unsure as to if or how we can help. Are we the right clinic for you? Who should I see?

We understand.

Sometimes there may be clear indicators that something is wrong. Other times, it might be more of a feeling of not being ‘quite right’.

To assist, we’ve outlined all you need to know about seeking support. However, if you’re feeling confused or unsure, the best thing you can do is talk to someone about it.

Accessing care

Seeking support + accessing care

Is therapy right for me?

People often ask us, “Is therapy right for me at this point in time?”

For this reason, we offer free 20-minute consultations to answer any questions you may have.

You can book a free consultation by emailing or calling us.

Do I need a referral?

While we welcome referrals from medical professionals, you don’t need a referral to make an appointment.

A referral, however, will enable you to access 10 rebated sessions (per calendar year) under the Better Access to Mental Health Care Plan.

How much does it cost?

The fee depends on the clinician you see.

Clinical Psychologist: Full Fee $250 | Concession* $220 (Medicare rebate $137.05)

General Psychologist: Full Fee $215 | Concession* $180 (Medicare rebate $93.30)

Accredited Mental Health Social Worker: Full Fee $215 | Concession* $180 (Medicare rebate $82.30)

*Clients with a health care card.

Please note, come clinicians’ fees are set higher.

If referred to our clinic by a medical professional, you can access 10 rebated sessions (per calendar year) under the Better Access to Mental Health Care Plan in 2023.

If you hold private health care cover, you may also be able to claim a rebate through your provider.

Please be aware there is a surcharge of $20 for any appointment held after 5pm on weekdays.


  • If, for some reason, you need to cancel or postpone the appointment please give at least 48 hours notice (excluding weekends and public holidays). In this case there will be no cancellation fee.
  • Cancellations between 48 hour and 24 hours (excluding weekends and public holidays) prior to your appointment will incur a charge of 50% of the consultation fee.
  • Cancellations less than 24 hours (excluding weekends) prior to your appointment will incur a charge of 100% of the consultation fee.

How do I make an appointment?

You can book an appointment by booking online on our website, emailing or calling us.

We focus on providing prompt care and aim to offer appointments within 24 hours.

We are open Monday to Thursday 8am until late, Friday 8am to 5pm.

We can offer out-of-hour appointments on Monday through to Thursday evenings.

If you or anyone you know needs help immediately, please call Lifeline (13 11 14) or Beyond Blue (1300 22 4636) for support.

I’m located outside of Brisbane, can you assist me?

We offer phone and telehealth (Zoom) consultations for those living outside of Brisbane.

You can make an appointment by emailing or calling us.

What types of approaches do you use?

We draw on a range of practices, all of which are evidence-based, to support those in our care.

Our treatment plans may include the following approaches – Dialectical Behavioural Therapy, Cognitive Behaviour Therapy, Acceptance and Commitment Therapy, Motivational Interviewing, Psychodynamic ideas and Mentalisation Based Therapy.

Contact us to make an appointment