COVID-19 information

All you need to know about accessing care during this time.

While the coronavirus outbreak is changing the way we connect, we’re here to support you during this time.

The health and wellbeing of our patients and staff remains our first priority and we’ve recently put in place a number of measures to help keep everyone safe, while ensuring we can continue to provide compassionate, collaborative and comprehensive care.

To help prevent the spread of coronavirus, we will be shifting primarily to Telehealth services, with in-person appointments available upon request and for specialist sessions.

Importantly, you can continue to contact us via phone or email during normal business hours Monday to Friday.

Whether you’re an individual or an allied healthcare professional, here’s all the information you need to know about accessing care.

Telehealth appointments

To ensure we can continue to connect, we are providing Telehealth appointments to both existing and new patients. This means we can conduct our session securely online using video platforms or via telephone.

Our team of clinicians are available for scheduled and urgent appointments.
Medicare rebates are also available for Telehealth sessions.

Upcoming appointments

If you have a session scheduled for the coming weeks, we will be in touch to provide the details you’ll need for your Telehealth appointment.

To book a new appointment

If you’d like to book a new Telehealth appointment, please call us on 07 3254 0333 or email admin@axisclinic.com.au (during normal business hours, Monday to Friday) to schedule a time.

 

Talking in person

If you’d prefer to talk to a clinician in person, that’s ok too.

To make an appointment, please contact our office so we can make suitable arrangements. Please remember however, that you’ll need to call us first, prior to visiting our clinic.

We also recognise that in some instances, where specialist care is required, we’ll need to provide ongoing access to our clinic. Our team of paediatricians and neuropsychologists will continue to offer in-person appointments.

Keeping everyone safe

We are closely monitoring advice provided by the Australian Government. If a visit to our clinic is required, we will continue to practice preventative measures like physical distancing and thorough hand hygiene.

 

Looking after your mental health during this time

We understand that many people may be feeling stressed or anxious at this time – and it’s ok to feel this way.

If you’re feeling uncertain or unsure, talking with friends or family, or accessing support can help. There are also resources you can access that provide advice for navigating these times.

The Australian Psychological Society has prepared a guide for Australians, outlining some useful strategies to help both adults and children cope with the coronavirus outbreak.

We're in this together

Remember, that we’re here for you if you need support and we’re all in this together.
And importantly, if you or anyone you know needs help now, please call Lifeline (1300 22 4636) or Beyond Blue (13 11 14) for immediate support.

 

Information for refferring healthcare professionals

Axis Clinic will continue to take referrals from allied health professionals by fax or Medical Objects – there’s no need to supply referrals any differently.

 

 

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